Care Coordinator, CBHI, Northampton

Intensive Care Coordinator- Become a certified wraparound facilitator of the Intensive Care Coordination Program.  The Care Coordinator facilitates a care planning process based on the youth and family's needs and collaborates with state agencies, school systems, primary care physicians, and family supports to form the family's team.  The Wraparound Process is family driven and team informed and the goal is to create an integrated care plan.

Responsibilities include but are not limited to facilitation of Care Planning Team meetings, coordination, and care planning of multiple services/ supports, help caregivers learn effective advocacy skills, collaboration with all team members, and timely
submission of all required documents, i.e. CANS, comprehensive assessments, individualized care plan, safety plan, etc.


Master's degree in a mental health field (including, but not restricted to, counseling, family therapy, social work, psychology, etc.) from an accredited college or university

Bachelor's degree in a human services field from an accredited academic institution and one year of relevant experience working with families or youth.  If the bachelor's degree is not in a human services field, additional life or work experience may be considered in place of the human services degree

Associate's degree or high school diploma and a minimum of five (5) years of relevant experience working with the children age 3-21 with emotional/physical challenges, experience in navigating any of the child/family-serving systems and experience advocating for family members who are involved with behavioral health systems


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.