Clinical Care Manager, FOH, Springfield

CSO is looking for a Clinical Care Manager to join our team at Friends of the Homeless in Springfield. 

The Clinical Care Manager conducts biopsychosocial assessments and ISP development with the client and the Case Manager and will coordinate substance abuse and mental health treatment services, case management, supports and projects activities including training, communication, referrals, and integrated services (e.g. dual diagnosis). 


  • Comprehensive biopsychosocial assessment inclusive of the outcome measures and other tools as determined necessary.
  • Early and ongoing team collaboration with case managers and outreach workers to ensure program participants' needs are identified and coordinated.
  • Development and implementation of an individual service plan (ISP) in collaboration with the individual collaterals.
  • Development of a risk management/safety plan in collaboration with the individual and collaterals.
  • Facilitation of care planning team (CPT) meetings.
  • Referrals and linkages to appropriate services along the continuum of care.
  • Identification and development of natural supports.
  • Substance abuse and Behavioral health education, advocacy and support.
  • Provide therapeutic support and services for uninsured and underinsured individuals.
  • Provide on-site psychoeducational groups related to specific BH/SA diagnoses and issues.
  • Provide consultation to the case managers and outreach workers regarding the individual's behavioral health and/or addiction treatment needs.
  • Be available to work flexible schedule which may include evening and weekend work, as required by the needs of families receiving services.
  • Work collaboratively with all members of FOHITS Team, and coordinate with outside agency team members and PCPs.
  • Utilize clinical and training expertise to provide leadership and guidance to team members for complex presentations requiring advanced clinical management skills.
  • Maintain complete, accurate and timely records.
  • Maintain regular communication with MCEs and third party providers as needed. 


Master's degree in a behavioral health discipline or related field, and applicable experience. License preferred. Minimum one year demonstrated experience working with identified population. Knowledge of and/or training in working with identified population and related evidence based interventions. Good listening skills; ability to establish trusting relationships through compassion, empathy and insight, and ability to foster self-sufficiency in families using problem-solving and practical skills; familiarity with support groups. Excellent oral and written communication skills and computer proficiency required including ability to work with email, electronic health records and word processing software. Must be able to work independently and follow through with projects as well as be an effective member of a team. Must be able to work flexible schedule which may include evening and weekend work, as required by clients' needs. Valid driver's license and reliable transportation required. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA