Counselor, Emergency Services, Florence

CSO is looking for full and part-time Counselors for our Emergency Services program in Florence. 

Our Respite services offer clients a quiet, home-like atmosphere. We provide daily assessment and brief counseling, case management, nursing support and peer support. Respite services have recovery and wellness focused groups, psychiatric consultation when needed and also provide discharge planning. 

As a counselor, you will be responsible for the care and treatment of clients utilizing the respite beds. You can expect to establish a therapeutic relationship with each program client by providing support and safety. You will assist clients with activities of daily living, including self-care, cooking, recreation, and medication responsibilities according to individual treatment plans.


  • Assist clients with activities of daily living.
  • Maintain knowledge of patients' treatment plans.
  • Monitor respite clients, including hourly bed checks and documentation, and provide closer observation as needed.
  • Share observations, interactions, and knowledge to develop 24-hour care plans.
  • Attend change of shift meetings and provide shift report on client activities and mental status.
  • Participate in ongoing in-service training for the purpose of maintaining, developing, and sharing counselor skills.
  • Make appropriate clinical referrals as part of case management duties.  Communicate regularly with family members, significant others, and involved providers in an effort to coordinate care.


Bachelor's Degree in a Human Services (or related field) preferred with two years of experience working with mentally ill individuals. Must have excellent oral and written communication skills, and computer proficiency including ability to work with email and word processing software. Valid driver's license and reliable transportation are required.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA