Director of Business Systems, Analytics

PURPOSE: Provide reporting, analytics and statistical expertise and tools for development of accurate solutions based on agency needs and in conjunction with agency management. Analyze and synthesize related and seemingly unrelated data into a meaningful, audience-appropriate medium to support the agency's strategic goals, regulatory compliance, and accreditation. Act as a data steward and maintain the analytical foundation through business definitions and design of data structure to ensure integrity and reliability of analytics. Serve as a liaison with internal departments and external entities in support of reporting, analytics, and relevant work flows.


Manage all business system data components and relevant data driven workflows for existing and new systems while ensuring integration and forward capacity.

Manage system changes and additional requirements in business systems ensuring that changes are vetted and prioritized through a change management process. In collaboration with the senior management and Executive Team, identify the impact of changes to all other data and information repositories and processes to ensure alignment with agency goals.

Introduce and implement newest market developments and trends in analytics for use at all levels throughout the Agency.

Provide Reporting and Analytics across ALL systems with full integration where possible.  Ensure the use of key data elements to maintain relevant data and informational relationships across these systems.

Systems include but not limited to:

Credible (EHR)

INTACCT (Financial)

Datis/e3 (HRIS)

Accelerant (Budget)

Incident Tracker

Nexonia (Expense)

Network (O365)

All other External data sources.  (Payers, ACO's/MCO's, all applicable City, State and Federal agencies, etc.)

QUALIFICATIONS:College degree in a related area of study or equivalent experience, and five years' management and supervisory experience, preferably in behavioral health or related field. Working knowledge of EHR software and computer competency. Excellent interpersonal, oral and written communication skills. Ability to work independently and follow through with projects. Ability to perform multiple tasks and assignments over an extended period of time; understand and relate ideas and concepts; and identify and prioritize issues in a responsible manner. Ability to function effectively as a member of the Agency Management team with demonstrated collaborative, cooperative, supportive and flexible attitude. Must possess valid driver's license and reliable transportation.


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan with employer match, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.