Senior Clinician, Triage and Integration, Springfield

CSO is looking for a Senior Clinician of Triage and Integration. 

This is a management level position and is responsible for ensuring full integration of CSO services for individual clients, including conducting initial intake assessments and triaging appropriately.


  • Conduct intake assessments for all service calls (including walk-ins) from referrals and consumers in all programs, including Outpatient, Family Support and Crisis/Respite.
  • Collect and enter all demographic and insurance information and verify insurance.
  • Determine level of urgency: routine or crisis, and triage appropriately.
  • Make appropriate internal agency and program referrals for clients as needed, maintaining an in-depth knowledge of all CSO programs and referral sources.
  • Follow all CSO intake procedures and preliminary assessment of client need.
  • Schedule family assessment or other program appointments as appropriate.
  • Collaborate with other clinical/program staff as needed on service requests.
  • Perform Bridge Consults on an outreach basis for clients being discharged from the hospital or other outreach setting as needed.
  • Conduct "transition" visits with clients in need of support prior to a scheduled CSO program visit.
  • Stay informed about payor requirements and managed care plans.
  • Handle inquiries about authorized treatment and benefit plans.
  • Discharge client-closed at intake.
  • Act as liaison between CSO and community agencies and groups as appropriate.

Clinical Master's degree; independent licensure preferred. Previous experience in behavioral health strongly preferred. Knowledge of managed care insurance plans and community services. Good listening skills, ability to establish trusting relationships through compassion, empathy and insight. Must be an effective member of a team and show demonstrated sensitivity to the needs of families from diverse cultural and linguistic backgrounds. Must possess excellent organizational and interpersonal skills, be detail orientated, and possess the ability to handle situations in a professional customer-service oriented manner at all times with clients, staff and external sources. Computer proficiency required including ability to work with email, electronic health record and word processing software.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA