Supervisor, Family Support Services, Springfield

CSO is seeking a licensed Clinical Supervisor to join our Family Support Services Program in Springfield.

This position provides support to individual members of a team consisting of Master's and Bachelor's level staff. The Supervisor for FSS oversees clinical and administrative tasks on a daily basis, encouraging best practices for trauma informed care. This is a full-time, management position based in Springfield and includes a full benefits package. While management experience is appreciated, we encourage any licensed Clinician who displays leadership qualities to apply.


  • Provide ongoing clinical and administrative supervision of program staff.
  • Coordinate intake and initial assessment for all client referrals within 24 hours of referral.
  • Be available to work flexible schedule which may include evening and weekend work, as required by client needs.
  • Follow standard procedures for MBHP and other third-party insurance authorization approvals.
  • Provide emergency backup for cases of supervisees.
  • Participate in treatment planning, team meetings, regular clinical and administrative supervision, in-service training, and other required meetings.
  • Assist Program Director with recruitment and training as necessary.
  • Serve as liaison to CSO Outpatient Clinic and other providers; together with Program Director, manage and monitor insurance billing and marketing for program.
  • Together with Program Director, participate in long-range program development and planning.


Master's Degree in Psychology, Counseling, or closely related field from an accredited program. Must be clinically licensed (preferred LICSW, LMHC, or LMFT.)  Demonstrated experience in behavioral health. Demonstrated experience working with children, adolescents and families, including experience navigating children's systems and supports within the community.  Knowledge of and training in child development and children's mental health experience. Good listening skills, nonjudgmental ability to foster self-sufficiency, desire to work in natural family and youth settings.  Ability to establish trusting relationships through compassion, empathy and insight.  Be an effective member of a Team.  Demonstrated sensitivity to the needs of families from diverse cultural or linguistic backgrounds.  Computer proficiency required including ability to work with email, electronic health record and word processing software. Must have a valid driver's license and reliable transportation.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA