CSO is looking for an Assistant Director of Family Partners.

A Family Partner is a professional who draws upon their own lived experience as a parent or caregiver of a child with emotional, behavioral, or mental health challenges to support other families facing similar situations. They use their personal journey to build trust, foster hope, and help caregivers feel understood and less alone.

Impact of the Role:
Family Partners play a unique role in bridging the gap between families and service providers. By sharing their perspective, they give families hope, practical tools, and confidence in navigating complex systems. They help ensure services are responsive, family-centered, and truly collaborative.

The position will provide daily administrative and programmatic supervision of Family Partners for the successful implementation of Family Partner services agency-wide. May provide direct delivery of services as required.

As an Assistant Director of Family Partners:

You Will:

• Provide regular administrative and programmatic supervision to Family Partners.
• Share lived experience in a professional and supportive way to normalize challenges and reduce stigma
• Work collaboratively with clinicians, care coordinators, and community providers to ensure the family’s voice is heard and respected in decision-making.
• Provide education and direction for successful implementation of Family Support & Training services, including Family-Based Intensive Treatment (FIT) and Intensive Care Coordination.
• Work collaboratively to coordinate program development and teambuilding with the Family Partner team.
• Deliver direct care Family Partner services as required, including comprehensive home-based assessment inclusive of the CANS, family-driven identification of appropriate members of the care planning team (CPT), collaboration with a Family Partner, development and implementation of a youth- and family-centered intensive care plan (ICP), and development of a risk management/safety plan.
• Help families and staff understand the mental health system, school supports, and community resources.
• Provide community education regarding Wraparound and other CBHI services.
• Be available to work flexible schedule which may include evening and weekend work and availability by phone or pager to supervise and assist with plan implementation, as required by the needs of the program.
• Be available to provide after hours' on-call/urgent response support, including overnights, on a weekly rotational basis.

Your Background:

• High School Diploma or GED (Required)
• Lived experience as a parent or caregiver of a child with emotional, behavioral, or mental health challenges
• Bachelor's degree (preferred)
• Demonstrated experience working with children, adolescents and families, including experience navigating children's systems and supports within the community
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating

• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA