CSO is looking for an Assistant Office Manager/Counselor for our Respite Program in Pittsfield.

The Assistant Office Manager is responsible for working collaboratively with the Respite team to manage billing and insurance for clients enrolled in the program, as well as working with the Management team to maintain program inventory and supplies, overall office organization, and provide support to the Senior Program Director and Nurse Manager with ongoing administrative needs. This role will also manage the financial needs of the program including holding petty cash and/or agency-issued credit card and managing reporting. The Assistant Office Manager will work 3 shifts per week. The other 2 shifts will be working in the milieu alongside Counselor staff in a Counselor role.

As an Assistant Office Manager/Respite Counselor:

You Will:

• Serve as onsite liaison with the team, helping to resolve administrative issues in the Respite program.
• Enter client billing into Credible, working collaboratively with the Billing and Revenue Departments to ensure accuracy and timeliness.
• Monitor supply inventory and manage orders for the program with consideration for both program needs and expense management.
• Ensure support staff comply with HIPAA confidentiality rules and regulations.
• Work with Human Resources to ensure initial new hire and other required employee paperwork is completed and returned to HR when necessary.
• Verify insurance eligibility daily and enter new/updated client data in computer database.
• Generate and distribute insurance authorization as needed
• Work with the Nursing team to support nursing functions related to administrative needs, insurance, medication ordering and delivery, and other admin task as needed by Nursing.
• Work with the Senior Program Director to support administrative functions as assigned by the SPD.
• 2 days per week, work in the milieu alongside Counselor staff in a Counselor role.
• In Counselor role, provide support to residents via relationships, engaging in supportive conversation, and providing direction to residents regarding program expectation and rules.
• In Counselor role, adhere to all expectations of program staff in the milieu including maintaining appropriate boundaries, respecting client privacy, and addressing client needs and concerns as they arise.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
• Adhere to the philosophy of "customer satisfaction" and consistently follow the same; Provide reliable, responsive, consistent and quality service in a timely manner

Your Background:

• High School Diploma/GED and 1 year of 0ffice-based experience (preferred)
• Third-party behavioral health billing and supervisory experience (preferred)
• Valid driver's license and reliable transportation
• Computer Proficiency

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA