CSO is looking for a Campus Safety & Guest Liaison (Security) for our shelter, Friends of the Homeless (FOH) in Springfield.

This position will provide security oversight for the Friends of the Homeless (FOH) Resource Center, outside campus, and tenant buildings, assisting with access of services with guests and coordinating and collaborating with other FOH departments and programs and will manage operational security and access needs of the center in conjunction with supervisor.

Starting Salary: $38,000-$44,000/year

As a Campus Safety & Guest Liaison:

You Will:

• Maintain safety and security of resource center, outdoor campus, shelter dorm and tenant buildings areas
• Establish positive connections with guests, assisting them to access services and resources as appropriate
• Round full campus at least 2 times per hour, more often as needed, with focus on safety of area and offering of pro-active options for guest engagement in alignment with agency and program policy
• Provide linkage to case management on behalf of guests looking for resources
• Provide direction and support to outside visitors and guests - linking them to appropriate staff within FOH system
• Participate in facility and site management meetings, providing insight and recommendations for support and safety of campus
• Respond to crises and urgent situations that arise within the resource center and on campus
• Liaison with EMT and first responders providing direction and documents as necessary
• Provide support to guests within the resource center by assisting guest with appropriate connections to additional services as needed

Your Background:

• High School Diploma, Associate's or Bachelor's degree (preferred) with experience working in the Human Services field
• Human Services related work or internship (preferred)
• Computer proficiency
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA