CSO is looking for a Clinical Manager for our Community Crisis Stabilization (CCS) program in Gardner.

This Manager will provide clinical supervision and program development for CCS (Community Crisis Stabilization) including assessment of clients, development of residential programming, and consultation to staff regarding case management. The CCS Manager may provide Crisis clinical supervision or assessments as needed.

As a CCS Manager:

You Will:

• Oversee daily operations of the CCS Program of Emergency Services including intake, treatment and discharge of all CCS clients.
• Maintain regular and timely communication with program director regarding clinical, procedural and operational issues, medication and healthcare, and safety issues at the CCS Program.
• Provide clinical and administrative supervision of all CCS staff as needed and in collaboration with the Program Director. Conduct annual performance evaluations and performance management throughout the year.
• Oversee recruitment, orientation and training of new CCS staff. Plan and support ongoing training opportunities in collaboration with the Program Director.
• Coordinate supervision of peer staff with Peer Management as appropriate.
• Be knowledgeable and oversee fulfillment of requirements for insurance authorization and billing for CCS clients.
• Meet with individual CCS clients for assessment and/or clinical case management as needed.
• Work with third party and other regulatory authorities regarding record keeping and adherence to regulations and requirements.

Your Background:

• Clinical Master's degree required
• Clinical license (or license eligible)
• Three years' relevant experience (preferred)
• Highest level of Massachusetts' licensure in appropriate discipline
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA

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