Culinary Staff will provide assistance for the overall efficient and safe operation of the agency's kitchen/dining services. Spends time actively preparing, cooking, storing, labeling, and rotating foods as well as receiving food orders, maintaining organized workspaces and storage spaces, and assuring sanitary kitchen and dining spaces. Directly serves food and drink to CSO clients/guests using a trauma-informed customer service approach.   

Responsibilities

• Assists in the preparation, cooking and serving of nutritious meals for agency program participants.
• Safely performs culinary food preparation and production tasks in the timely service of healthy, high-quality meals, snacks, and beverages.
• Serves food and drink to clients and shelter guests in adherence to CSO's customer service standards.
• Ensures food safety and mitigates cross contamination or food-borne illness at all levels: delivery, storage, stock rotation, preparation, holding (temperature,) and cleanup.
• Completes prep-list tasks, maintenance/cleaning tasks, and opening/closing procedures, etc.
• Ensures all appliances, equipment, and serveware are properly used, cleaned, stored, and kept in full working order in organized and accessible ways. 
• Responsible for the cleanliness, sanitation, and food safety of all kitchen areas and operations, inclusive of equipment, serveware, surfaces and floors.
• Communicates problems effectively with the Kitchen Manager or Shift Supervisor.
• May assist volunteer food groups with food preparation and service, and ensuring their efforts also meet health/safety requirements as mandated by law.
• Helps maintain proper inventory of food and supplied by communicating low levels of items, maintaining organized storage, rotating land labeling stock, etc. 
• Maintains proper documentation and record-keeping, including food temperature logs, delivery manifest checks, etc.
• Welcomes volunteers and volunteer groups and helps ensure their donated time is both productive and enjoyable in accordance with agency customer service, safety, and sanitation standards.
• Adhere to the philosophy of “customer satisfaction” and consistently follow the same by providing reliable, responsive, consistent and high-quality trauma-informed service in a timely manner to staff, volunteers, and external customers.

Qualifications

High School diploma or GED plus two years' experience in food service program; or equivalent combination of experience and training that provides required knowledge, skills and abilities. Basic knowledge of food safety, knife skills, and general kitchen best practices. Basic computer skills, including email, electronic timesheets. Possess and maintain all licenses and certifications required by law. ServSafe certificate preferred (or willingness to obtain). Valid MA driver's license with good driving record. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA