CSO is looking for a Development & Volunteer Programs Manager.

This is a unique nonprofit/human services role for someone who enjoys being on the move, rolling up their sleeves, and engaging with the community.

Nonprofit behavioral health agency Clinical & Support Options (CSO) is seeking a full-time DEVELOPMENT & VOLUNTEER PROGRAMS MANAGER who will oversee volunteer and donation programs across the agency and its programs.

Your day might include:

• Meeting with program managers to determine client needs that could be met through volunteer projects.
• Cold-calling or emailing schools, churches, businesses, or other organizations to recruit volunteer partners.
• Approaching businesses or groups for in-kind donations.
• Driving a van to pick up in-kind donations or to transport clients to donated experiences (i.e., a salon day or museum trip).
• Helping to plan and execute a fundraising or community engagement effort (i.e., golf tournament or chamber event).
• Organizing storage of donated items or facilitating their distribution.

Job Duties:

• Identify and cultivate relationships with donors, sponsors, and volunteers
• Assist in solicitations and meetings with prospective funders and donors
• Identify volunteer needs for various maintenance, services, and enrichment programs to the benefit of CSO facilities, agency clients, and Friends of the Homeless (FOH) guests
• Develop and oversee volunteer recruitment campaign, ensuring adequate coverage of agency needs by volunteers
• Recruit, orient, and place volunteers throughout the agency, with a focus on FOH in Springfield
• Manage volunteer staff, overseeing scheduling, compliance, safety, etc. in accordance with agency standards
• Oversee management and dissemination of in-kind donations (intake, processing, and inventory) on an agency-wide level, using volunteer resources and other agency avenues, such as "pop-up shops" and/or the Essential Thrift storefront
• Ensure accurate and timely tracking of all volunteer hours and in-kind donations
• Manage donation "Thank You" workflows, including letters, emails, etc.
• Maintain the accuracy and integrity of databases by ensuring that all information is kept "clean," current and up to date
• Research grant opportunities and assist with the planning and/or writing of grant requests and proposals
• Provide rapid re-housing (RRH)/housing and case management assistance as directed to individuals experiencing homelessness, or at risk of becoming homeless, so that they are able to obtain or maintain housing
• Help plan, promote, and execute fundraising and volunteer appreciation events
• Assist with promotional activities, especially through social media
• Take regular volunteer and donor photos for use in social media content
• Support media and public relations activities
• Performs basic administrative duties, such as filing, data entry, maintaining a filing system, mailings, etc.

• Review RRH/housing applications to determine RRH assistance eligibility, provides commitment letters, and facilitates payment process, ensuring paperwork is timely and accurately filed

Your Background:

• High School diploma and 1-4 years of relevant experience, including experience initiating contact with prospects and coordinating and maintaining relationships
• Bachelor's degree (preferred)
• Previous management experience
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA

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