The Facilities Manager position will oversee and coordinate facilities maintenance at all program sites and perform routine maintenance, repair and other projects as needed at various program sites.

 Responsibilities include:

• Direct day-to-day operations for all facilities-related functions in assigned region, including coordinating and assisting in routine maintenance, responding to emergencies, performing hazard and safety risk management at all sites and managing facility-related vendors and contractors.
• Conduct site inspections to ensure a safe and efficient work environment for staff and clients served. 
• Oversee the daily building and grounds maintenance, ensuring facilities are always clean and presentable, both internally and externally.
• Supervise facilities personnel, holding regular staff meetings and providing periodic performance reviews for team members. 
• Coordinate 24 hour on-call schedule for the Facilities team.
• Assist Facilities Director in agency facilities compliance with all state and local laws and other regulatory bodies governing CSO, including regular inspections and fire drills.
• Perform routine maintenance and related upkeep of agency-owned and agency-leased buildings, including small repair at various agency sites.
• Serve as agency liaison for building landlords and outside contractors regarding maintenance issues, build-outs and/or improvement projects.
• Coordinate CSO property moves as necessary, including furnishings and equipment.
• Coordinate work order processing and maintain appropriate documentation as required.
• Assist with building emergencies within and outside of regular business hours.
• Maintain supplies and storage areas as needed.
• Coordinate with Purchasing Dept on necessary purchases and make purchases at designated stores, when necessary, and keep proper documentation of all transactions.
• Attend and participate in staff and Agency Management meetings as directed/scheduled.
• Adhere to the philosophy of "customer satisfaction" and consistently follow the same; provide reliable, responsive, consistent and quality service in a timely manner.
• Develop and maintain cooperative and effective working relationships with other departments and external parties.
• Work with department staff to promote individual professional development/growth in line with departmental continuous improvement initiatives.
• Support and maintain a high-performance environment characterized by positive leadership and a strong team orientation as an added value member of the Agency Management team; support CEO-approved goals and philosophies, sharing a fundamental philosophy that enhances the agency's global reputation within the community.
• Communicate regularly with staff on progress toward defined goals of Agency Management team; if required, complete and conduct performance evaluations in a timely fashion, providing specific feedback and work with HR to initiate corrective action when defined goals and/or required results are not met.
• Motivate staff to embrace the philosophies and goals of the Agency Management team.

Successful applicants will have a college degree in a related area of study or equivalent experience in property/facilities management field including broad knowledge of business functions and understanding of technical aspects of properties and their management is also preferred. Previous project management experience strongly preferred. Excellent interpersonal, oral and written communication, and organizational skills. Broad knowledge of business functions, ability to identify and mitigate risk, be flexible and adaptable, possess demonstrated ability to work collaboratively and independently, and follow through with projects. Ability to perform multiple tasks and assignments over an extended period of time; understand and relate ideas and concepts; and identify and prioritize issues in a responsible manner. Ability to work flexible schedule, including night and weekends as needed. Must possess valid driver's license and reliable transportation and maintain clean driving record. Physical requirements include the ability to reach, stoop, bend, kneel, crouch; ability to lift 80 lbs., including supplies and equipment; ability to push and pull 100 lbs. and ability to meet and maintain requirements of DOT certification. 

Benefits

We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a retirement savings plan and an employee referral bonus program. CSO provides their staff with regular in-house training and professional development opportunities with free CEUs. Our voluntary supplemental insurances include short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA