CSO is looking for a Family Partner to join our Intensive Care Coordination team in Pittsfield. 

A Family Partner is a professional who draws upon their own lived experience as a parent or caregiver of a child with emotional, behavioral, or mental health challenges to support other families facing similar situations. They use their personal journey to build trust, foster hope, and help caregivers feel understood and less alone.

Impact of the Role:
Family Partners play a unique role in bridging the gap between families and service providers. By sharing their perspective, they give families hope, practical tools, and confidence in navigating complex systems. They help ensure services are responsive, family-centered, and truly collaborative.

This is a peer position, for a candidate who has lived experience as a caregiver of a child who's received services for mental health diagnosis.

As a Family Partner:

You Will:

• Work in conjunction with the Intensive Care Coordination (ICC) and Family-Based Intensive Treatment (FIT) teams to develop Individual Care Plans (ICP) and provide support for family members through process of assessment and Family Support Plan development; encourage involvement of natural supports for families
• Oversee implementation of the Family Support Plan
• Provide direct supports to family members
• Share lived experience in a professional and supportive way to normalize challenges and reduce stigma
• Work collaboratively with clinicians, care coordinators, and community providers to ensure the family’s voice is heard and respected in decision-making.
• Deliver services on-site or in the parent/caregiver's home or community
• Follow all provisions of service types, including grant recipient agencies
• Provide education, coaching, training and assistance to parents in navigating child serving systems (DCF, DMH, juvenile justice)
• Foster empowerment and building self-efficacy
• Facilitate linkages to peer/parent support and self-help groups as necessary
• Assist in identifying formal, natural support and community resources
• Be flexible to work occasional evening and/or weekend shifts

Your Background:

• Minimum high school diploma or GED and two years' experience working with children, adolescents or transition age youth

• Experience as parent/caregiver of a youth with special needs, and preferably a youth with mental health needs; willingness to share this experience/journey with child serving systems

• Valid driver's license and reliable transportation required

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions

• Respectful -- collaborating and effectively communicating

• Insightful -- demonstrating self-awareness and effectively priority setting

• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of almost 800 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work.?We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA