CSO is looking for a Human Resources/Recruiting Manager to join our team in Northampton.


This position delivers full life-cycle employee recruitment and onboarding by attracting, identifying, and assisting hiring managers in evaluating, interviewing, and hiring top level candidates through the use of both traditional and innovative recruitment methods. This position also coordinates employee benefits for new employees and works closely with other HR team members on associated benefits-related functions.

As an HR/Recruiting Manager:

You Will:

• Oversee staff recruitment at all levels by partnering with hiring managers and other relevant stakeholders to assess current and forecasted hiring needs, position scope and requirements, and culture alignment needs.

• Develop recruitment and hiring plans for each geographic region based on program needs; set and ensure progress toward key performance indicator targets such as applicant engagement and time to fill rates. Working with supervisor, frequently assess the productivity and effectiveness of various sourcing methods and adapt strategies as necessary.

• Consistently communicate with hiring managers and recruiting leadership as appropriate on pipeline development and interview progression as applicable; schedule and conduct site visits frequently to meet hiring managers, understand the environment, and ensure a strong and continued partnership.

• Coordinate and schedule prospective candidates for interviews when needed; participate in the interview process with hiring managers as applicable.

• Work with hiring managers to ensure jobs are timely posted and consistently updated on the CSO website and internal Applicant Tracking System and other electronic media; ensure all candidates have appropriately e-signed applications, and that screening and interview progression is appropriately updated in appropriate systems.

• Coordinate and attend in-house and external job fairs including promoting the CSO brand, screening candidates, inputting their information into appropriate systems, and building a relationship in an effort to drive in qualified talent.

• Conduct a variety of sourcing techniques to expand sourcing network including, but not limited to, job board postings, partnering with and marketing to educational institutions, social media marketing, resume mining, targeted search methods as well as in-person networking in the community.

• Provide a high level of internal customer service by responding to hiring manager inquiries timely and professionally while keeping them updated on the recruitment process.

Your Background:

• Associate's degree from an accredited college or university with two or more years in related field or equivalent training and experience in the HR field exclusively 
• Bachelor's degree (preferred)
• Excellent interpersonal and communication skills  
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA