CSO is looking for an Intensive Care Coordination (ICC) Supervisor.

This position will provide daily administrative and programmatic supervision of Intensive Care Coordinators including development of Care Planning Teams within the Community Service Agency (CSA), Family-Based Intensive Treatment (FIT), and to coordinate the development of Care Plans, risk management/safety plans, and Wraparound concepts and practice. The ICC Supervisor may also supervise Family Partners within the CSA region. May provide direct delivery of services as required.

As an Intensive Care Coordination Supervisor:

You Will:

• Provide regular administrative, clinical, and care coordination supervision to intensive care coordination staff.
• Provide education and direction for successful implementation of Wraparound services.
• Work collaboratively to coordinate program development and teambuilding with all ICC staff, including Family Partners.
• Provide clinical consultation and guidance to ICC staff, ensuring clinically informed care plans for children and families.
• Facilitate care planning team (CPT) meetings as necessary and educate staff on the facilitation of meetings.
• Be available to work flexible schedule which may include evening and weekend work and availability by phone or pager to supervise and assist with plan implementation, as required by the needs of the program.
• Be available to provide after hours' on-call/urgent response support, including overnights, on a weekly rotational basis.
• Deliver direct care intensive care coordination and FIT services as required, including comprehensive home-based assessment inclusive of the CANS, family-driven identification of appropriate members of the care planning team (CPT), collaboration with a Family Partner, development and implementation of a youth- and family-centered intensive care plan (ICP), and development of a risk management/safety plan.
• Provide assistance to staff and community participants with systems navigation and coordination.
• Provide community education regarding Wraparound services, intensive care coordination and the CSA.
• Provide transportation for consumers as appropriate, following program guidelines.

Your Background:

• Master's Degree in a mental health field
• Massachusetts clinical license (required) - examples: LMHC, LMFT, LICSW
• Experience working with children and families (preferred)
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA