CSO is looking for an Outreach Worker for our PACT-Youth team in Pittsfield. 

Program for Assertive Community Treatment (PACT) is an evidence-based intensive outpatient treatment program designed to assist youth overcome the barriers to their recovery from severe and persistent behavioral health disorders.?

Outreach staff are Case Managers who provide support services on an outreach basis with the purpose of enhancing the emotional well-being, stability and social functioning of the program consumers. 

As an Outreach Worker:

You Will:

• Provide skills training and assistance in areas of daily living activities including basic living and interactive skills, providing "in vivo" skills training, side by side assistance, vocational and pre-vocational support to clients to include identifying interests and strengths and goals and development of individualized placements. Assis in developing communication and conflict resolution skills
• Coordinates and monitors the services and supports for a Youth Served and their Family to ensure that they have a current Treatment Plan that meets the needs of the Youth, the plan is implemented, which includes all mental health services, school-based services and supports, after-school services, camps, and other community-based services
• Coordinating and ensuring appropriate medical, dental, and vision services are accessed
• Coordinating with psychiatric and general medical hospitals throughout the inpatient stay of a Youth Served. The PACT-Y Team is expected to be active and engaged during times of transition to other levels of care, including emergency room visits, psychiatric hospitalizations, and general medical hospitalizations
• Provide other support services to address the needs of the Youth Served and their Family in the areas of medical care, housing, benefits, and transportation
• Provide support and education to Families and other people who have a significant role in the life of a Youth Served. For emancipated Youth Served or Youth Served who are 18 and older, communication with and involvement of Families and other persons requires authorization from the Youth Served
• Provide motivational counseling, prompting, and intensive support to consumers during psychiatric crises or periods of transition; monitor and assist clients with personal hygiene and grooming tasks, grocery shopping and meal preparation, and household activities.
• Provide education and support with identifying community resources including appropriate mental health, addiction and medical services, and accessing services of choice
• Provide care coordination with higher levels of SUD services (such as Recovery High Schools, youth stabilization services, and detox programs, when used); referral to group and peer support services (such as 12-Step programs), detox programs, and Medication Assisted Treatment (MAT), when needed
• Provide assistance with developing and maintaining a "natural support network" of family and friends
• Provide crisis and intervention treatments services as members of mini-treatment team 
• Assist, train and support clients in locating and maintaining decent and affordable housing, negotiating leases, and obtaining furniture and other necessary fixtures; facilitate cooperative relationships with landlords and housing authority as indicated
• Act as a member of a mini-treatment team in accordance with treatment goals and planned activities/interventions and effectively communicate with other team members regarding client care 
• May provide recovery support services including exploring treatment recovery options with consumers, developing a set of goals and objectives in conjunction with the consumer based on identified needs, providing education and resources, and assisting consumers in accessing treatment and community supports
• Provide transportation for consumers as appropriate, following program guidelines
• Maintain appropriate contacts with family members, others in the "natural helping network," outpatient therapists, and others as necessary to support consumers

Your Background:

• Bachelor's degree in a behavioral health discipline or related field 
• Computer proficiency 
• Valid driver's license and reliable transportation 

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more. 

EOE/AA