CSO
is looking for Case Managers to work in our CBHC (Community Behavioral Health
Clinic) Emergency Services Program (ESP) in Greenfield.
Our Emergency Service
Programs (ESPs) offer clients behavioral health assessments, intervention and
stabilization (for youth, families and adults,) 24-hour availability, and are a
preferred alternative to hospital emergency departments. We provide daily
assessment and brief counseling, case management, nursing support and peer
support.
This position will
provide direct case management services to CBHC clients. Case management
provides follow up support to individuals evaluated by CBHC program and who
remain in the community after a Crisis assessment.
As a CBHC ESP Case
Manager:
You Will:
- Identify clients needing case management (CM), focusing
support on crisis stabilization, and facilitating linkages to service
supports including CSO, other mental health and SUD providers, medical
providers and wellness activities.
- Engage Crisis clients either at the time of the initial
Crisis encounter or within 24 hours through the client's preferred method
of contact. Initial engagement is introductory, supportive and educational
regarding Case Management services.
- Provide individualized support based on person's unique
profile including the individual's support system, provider
recommendations and support needs identified by the individual.
- Provide outreach to clients by telephone and in person
and through their support network.
- Complete necessary documentation, releases, and
necessary paperwork.
- Provide assistance in clarifying transition needs, gaps
in services and supports.
- Assist in locating housing, transport to appointments,
and accessing supports for stabilization needs.
- Assist clients in identifying and using natural
supports including family and friends.
- Practice a holistic and integrative approach to
healthcare that includes physical, medical and emotional wellness. This
involves an overview of areas of need and "social determinants of
health."
- Be responsive to client requests, flexible and timely
in providing services, creative in finding solutions, and dedicated to a
person-first approach to care.
- Collaborate with individual's providers as needed
within HIPAA guidelines.
- Remain engaged with individual after the initial ESP
encounter and until client is stable and engaged in appropriate community
supports. Consult with clinical supervisor prior to ending support
services.
- Complete other assigned activities having to do with
client care such as hospital searches, insurance verification, telephone
triage, and various other Crisis duties.
Your Background:
- Bachelor's degree in a behavioral health discipline or
related field
- Experience working with adults with mental health
challenges including experience navigating the behavioral health
system
- Valid driver's license and reliable transportation
Bilingual candidates are
strongly encouraged to apply.
We also seek applicants
who embody CSO's values by being:
- Positive -- maintaining resiliency and focusing on
solutions
- Respectful -- collaborating and effectively
communicating
- Insightful -- demonstrating self-awareness and
effectively priority setting
- Conscientious -- taking accountability and applying
feedback
Our Agency:
Clinical & Support
Options, Inc. is a dynamic behavioral health organization serving Western
Massachusetts for over 50 years. With offices across Springfield, Northampton,
Greenfield, and beyond, we're dedicated to providing comprehensive support to
individuals and families. Join our team of over 650 multi-disciplinary staff
and become part of a collaborative environment where excellence is fostered
internally and partnerships are forged externally with community organizations.
At CSO, you'll find a flexible and supportive work environment that encourages
collaboration and growth. Join us and make a positive impact on thousands of
lives in our communities!
CSO was voted a
"Healthcare Industry Top Workplace" in 2023 and 2024. We are the
fastest-growing Behavioral Health agency in Western Massachusetts. CSO has
consistently received high marks on their internal employee satisfaction
survey, noting that over 90% of CSO staff would recommend CSO as a great place
to work. We encourage you to check us out!
CSO offers Training
in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.
EOE/AA