CSO is looking for a Scattered Site Housing Case Manager to join our team at Friends of the Homeless in Springfield. 

The Scattered Site Housing Case Manager (SS Case Manager) provides outreach and coordinates/monitors the assessment, treatment planning process and follow-up for each tenant of the scattered site permanent supportive housing units located throughout the Hampden County region. The position serves as advocate and liaison for tenant benefits, and is also part of the Housing Department's service team, working collaboratively with the Coordinated Entry System (CES) and assisting with housing placement. 

• Assist with the program development of this housing project by identifying units for rent and work closely with the Coordinated Entry System (CES) that will identify homeless individuals prioritized for these units, and facilitate the occupancy of participants that move into the units. 
• Access the CES data system to receive referrals for prospective tenants as units are available, and regularly attend and participate in CES case conference meetings to represent FOH as a PSH provider of units in the Continuum of Care (CoC).
• Complete new tenant assessment to determine eligibility and needs for social support programs.
• Assist tenants in the development of individual plans to move toward self-sufficiency and to retain/secure temporary/permanent housing.
• Evaluate, facilitate and monitor tenant's progress towards established goals and objectives. Maintain and update tenant information in the agency's data system.
• Provide resource/assistance for tenants in budgeting, job training, employment search, locating permanent housing, managing medical issues and addressing transportation and other needs.
• Advocate for tenants with  other service providers, including federal, state and city agencies and other non-profits; provide referrals to other appropriate service providers as needed.
• Maintain current knowledge of and good working relationships with other service providers with whom FOH and CSO collaborates.
• Maintain confidentiality and appropriate professional boundaries.
• Ability to multi-task, prioritize, organize and manage time effectively.
• Provide follow up and crisis intervention for assigned tenants.

Bachelor's degree in social work or related field or relevant experience required.  Two years' work experience in housing search and/or case management.  Demonstrated ability to work independently and as part of a team.  Strong written and verbal communication skills.  Problem solving and conflict resolution skills.  Computer skills with proficiency in Microsoft office programs.  Ability to work with diverse population and exercise good judgement. Maintain valid driver's license and an acceptable driving record.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

Benefits

We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA