CSO is looking for a Self-Pay and Credentialing Specialist to join our billing team.

The Self Pay and Credentialing Specialist is responsible for tasks relating to billing through follow-up and collection, clerical and back up administration duties and the gathering, entering and verifying of pertinent information.

As a Self-Pay and Credentialing Specialist:

You Will:

• Ensure pursuit of collections of aged receivables following agency collections policies and procedures
• Contact patients or guarantors to collect outstanding medical bills for deductibles, co-pays, and other patient-responsible amounts
• Establish payment plans or secure full payment through various communication methods like phone calls, emails, or letters
• Post and distribute payments as received from clients
• Reconcile self-pay deposits as requested
• Handle all client inquiries as it pertains to billing
• Assist with collections reconciliation and statements to ensure money received represents what patients should pay or should have paid
• Generate statements to be mailed on a monthly basis
• Gather all self-pay and 3^rd party checks for a weekly bank deposit
• Work aged balance report weekly and follow up on balances not being paid through coordination with the Billing Analyst and Reports Manage
• Verify patient insurance benefits and eligibility for services to determine patient out-of-pocket costs
• Coordinate with Human Resources department to gather, properly house and disseminate applicable employee credentialing information
• Process credentialing termination paperwork for terminated staff
• Enter and maintain pertinent client/employee information in database as it pertains to credentialing

Your Background:

• High School Diploma or equivalent
• Computer proficiency with experience in database programs, spreadsheets, email, electronic health records and word processing
• Previous medical billing experience
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work.?We encourage you to check us out!

CSO offers?Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.?

EOE/AA