CSO is looking for an Assistant Office Manager.

This position will work collaboratively with the Office Manager while gathering pertinent information, verification and data entry of insurance information. As required, the Assistant Office Manager will also supervise onsite support staff and may fulfill the job requirements for an Administrative Assistant.

Starting salary: $38,000-$45,000/year

As an Assistant Office Manager:

You Will:

·Serve as onsite liaison with Clinicians and other staff, helping to resolve administrative issues in the clinic

·Assist the Office Manager in supervising the scheduling of clients for medication management services, ensuring support staff book clients immediately, follow up inquiries, and refer clients when necessary

·Oversee client records and medical chart archives, ensuring records are up-to-date and accurately filed.

·Ensure support staff comply with HIPPA confidentiality rules and regulations

·Generate and distribute insurance authorization as needed

·Obtain new patient prior authorizations (PA)

·Provide data entry for all billable and non-billable services

·Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops

·Adhere to the philosophy of "customer satisfaction" and consistently follow the same; Provide reliable, responsive, consistent and quality service in a timely manner

·Develop and maintain cooperative and effective working relationships with other departments and external parties

Your Background:

·High school diploma and at least one year of office experience

·Third-party behavioral health billing and supervisory experience (preferred)

·Organizational and interpersonal skills

·Computer proficiency

·Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA