CSO is looking for a Billing Analyst and Reports Manager.

This position will analyze and monitor billing processes and provide billing claims management based on identified trends to increase revenue for the agency. The position will identify patterns and resolve billing claims denials, research and resolve other billing/finance issues and systems errors, and perform other billing functions as needed. The role also provides support to the Billing and Administrative departments, including work on special projects as assigned.

Starting salary: $46,000-$60,000/year

As a Billing Analyst and Reports Manager:

You Will:

·           Capture billing data and provide the status of all unpaid claims and work with the billing team to identify trends and assist in providing resolution to those claims until adjudication

·           Provide billing department staff with ongoing training in management of billing denial processes to promote individual professional development/growth in line with departmental continuous improvement initiatives

·           Work with billing team to establish and monitor claims management goals on a weekly/monthly basis, including reducing outstanding unpaid claims

·           Collaborate with Billing Systems Manager to maintain the EHR billing matrix, ensuring accurate fee schedule changes, diagnosis and procedure code changes, adding new billing matrix lines to accommodate industry change and new lines of business, expiring old billing matrix lines and any other system related updates as directed

·           In collaboration with supervisor and Credentialing and Collections Manager, oversee workflow of third-party payment activity to ensure maximum billing and collections

·           Research issues and questions as they pertain to the Electronic Health Record system and follow through with resolutions as needed. Communicate findings in a timely manner to the appropriate staff impacted by these issues and resolutions 

·           Produce and maintain reports as required to satisfy agency needs, including those for accounting or other management purposes

·           Work collaboratively with Credentialing and Collections Manager, Billing Systems Manager and billing team to share pertinent technical billing systems information

·           Work with Administrative Support Manager and front office billing staff to ensure EHR system processes and procedures are clearly communicated and accurately performed

·           Serve as backup for Billing Systems Manager and Billing Systems Manager as well as Billing/Collection and Billing/Credentialing Specialists as needed, performing direct billing functions to ensure up-to-date billing entry maintenance

Your Background:

·         College degree in related field or equivalent experience

·         Experience with computerized billing software

·         Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

·         Competitive salaries

·         Health and dental insurance

·         Generous paid time off

·         403(b) retirement savings plan

·         Free CEUs and ongoing professional development through in-house training

·         Employee referral bonuses

·         Group-rate supplemental insurance options

·         A premier Employee Assistance Program

·         A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more

EOE/AA