CSO is looking for a Self-Pay and Credentialing Specialist to join our billing team.

The Self Pay and Credentialing Specialist is responsible for tasks relating to billing through follow-up and collection, clerical and back up administration duties and the gathering, entering and verifying of pertinent information.

Starting Salary: $40,000-$46,000/year

As a Self-Pay and Credentialing Specialist:

You Will:

• Ensure pursuit of collections of aged receivables following agency collections policies and procedures
• Contact patients or guarantors to collect outstanding medical bills for deductibles, co-pays, and other patient-responsible amounts
• Establish payment plans or secure full payment through various communication methods like phone calls, emails, or letters
• Post and distribute payments as received from clients
• Reconcile self-pay deposits as requested
• Handle all client inquiries as it pertains to billing
• Assist with collections reconciliation and statements to ensure money received represents what patients should pay or should have paid
• Generate statements to be mailed on a monthly basis
• Gather all self-pay and 3^rd party checks for a weekly bank deposit
• Work aged balance report weekly and follow up on balances not being paid through coordination with the Billing Analyst and Reports Manage
• Verify patient insurance benefits and eligibility for services to determine patient out-of-pocket costs
• Coordinate with Human Resources department to gather, properly house and disseminate applicable employee credentialing information
• Process credentialing termination paperwork for terminated staff
• Enter and maintain pertinent client/employee information in database as it pertains to credentialing

Your Background:

• High School Diploma or equivalent
• Computer proficiency with experience in database programs, spreadsheets, email, electronic health records and word processing
• Previous medical billing experience
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA