CSO is looking for Case Managers to work in our CBHC (Community Behavioral Health Clinic) Emergency Services Program (ESP) in Leominster.

Our Emergency Service Programs (ESPs) offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24-hour availability, and are a preferred alternative to hospital emergency departments. We provide daily assessment and brief counseling, case management, nursing support and peer support.

This position will provide direct case management services to CBHC clients. Case management provides follow up support to individuals evaluated by CBHC program and who remain in the community after a Crisis assessment.

Starting Salary: $38,000-$44,000/year

As a CBHC ESP Case Manager:

You Will:

• Identify clients needing case management (CM), focusing support on crisis stabilization, and facilitating linkages to service supports including CSO, other mental health and SUD providers, medical providers and wellness activities.
• Engage Crisis clients either at the time of the initial Crisis encounter or within 24 hours through the client's preferred method of contact. Initial engagement is introductory, supportive and educational regarding Case Management services.
• Provide individualized support based on person's unique profile including the individual's support system, provider recommendations and support needs identified by the individual.
• Provide outreach to clients by telephone and in person and through their support network.
• Complete necessary documentation, releases, and necessary paperwork.
• Provide assistance in clarifying transition needs, gaps in services and supports.
• Assist in locating housing, transport to appointments, and accessing supports for stabilization needs.
• Assist clients in identifying and using natural supports including family and friends.
• Practice a holistic and integrative approach to healthcare that includes physical, medical and emotional wellness. This involves an overview of areas of need and "social determinants of health."
• Be responsive to client requests, flexible and timely in providing services, creative in finding solutions, and dedicated to a person-first approach to care.
• Collaborate with individual's providers as needed within HIPAA guidelines.
• Remain engaged with individual after the initial ESP encounter and until client is stable and engaged in appropriate community supports. Consult with clinical supervisor prior to ending support services.
• Complete other assigned activities having to do with client care such as hospital searches, insurance verification, telephone triage, and various other Crisis duties.

Your Background:

• Bachelor's degree in a behavioral health discipline or related field
• Experience working with adults with mental health challenges including experience navigating the behavioral health system
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive - maintaining resiliency and focusing on solutions

• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA 

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