CSO is looking for Counselors to work in our CBHC (Community Behavioral Health Clinic) Emergency Services Program (ESP) in Gardner.

Our Emergency Service Programs (ESPs) offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24-hour availability, and are a preferred alternative to hospital emergency departments. We provide daily assessment and brief counseling, case management, nursing support and peer support.

This position will be responsible for the care and treatment of assigned program clients, as well as specific tasks necessary to program operation.

Starting Salary: $38,000-$44,000/year. Premium shift pay available for overnight shifts.

As a CBHC ESP Counselor:

You Will:

• Provide supportive, therapeutic counseling and safety for clients utilizing the program
• Assist clients with activities of daily living, including self-care, cooking, recreation, and medication administration and documentation according to individual treatment plans and, for overnight shifts, following program procedures for clients
• Function as an active member of the Treatment Team, on a day-to day basis, in the therapeutic setting including: Monitor respite clients, including hourly bed checks and documentation, and provide closer observation as needed
• Answer and direct crisis telephone calls according to established procedures and as required for program support
• Prepare daily evening meal for clients and staff if working the evening shift
• Present cases to insurance companies and obtain prior approvals as assigned

Your Background:

• Bachelors' Degree with 2 years of experience working with similar populations
• High School Diploma and/or Associate's degree may be substituted for 5 years of experience
• Valid Driver's license and reliable transportation required

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive - maintaining resiliency and focusing on solutions

• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA

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