CSO is looking for a Case Manager Supervisor for our Emergency Services Program (ESP) in Leominster. 

This position will supervise case management services for adult Crisis clients and provide direct case management services to Crisis clients. Case management provides follow up support to individuals evaluated by Crisis Services and who remain in the community after a Crisis assessment.

As a Case Manager Supervisor:

You Will:

• Provide programmatic and administrative day-to-day supervision for Crisis Case Managers in identifying clients needing case management (CM), focusing support on crisis stabilization, and facilitating linkages to service supports including CSO, other mental health and SUD providers, medical providers and wellness activities
• Engage Crisis clients, and ensure Case Managers engage clients either at the time of the initial Crisis encounter or within 24 hours through the client's preferred method of contact
• Provide individualized support based on person's unique profile including the individual's support system, provider recommendations and support needs identified by the individual
• Provide outreach to clients by telephone and in person and through their support network
• Provide assistance in clarifying transition needs, gaps in services and supports
• Assist in locating housing, transport to appointments, and accessing supports for stabilization needs
• Assist clients in identifying and using natural supports including family and friends
• Be responsive to client requests, flexible and timely in providing services, creative in finding solutions, and dedicated to a person-first approach to care
• Consult with clinical supervisor as needed including safety issues, barriers to transition, and questions about effective interventions, and focusing care on stabilization
• Remain engaged with individual after the initial Crisis encounter and until client is stable and engaged in appropriate community supports

Your Background:

• Bachelor's or Master's degree in a behavioral health discipline or related field or equivalent combination of high school diploma or Associate's degree and applicable experience
• Peer experience may be considered as applicable
• Experience working with adults with mental health challenges including experience navigating the behavioral health system
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more

EOE/AA