CSO is looking for a Clinical Supervisor for our shelter, Friends of the Homeless.

This position will support and oversee case management services to shelter clients through a collaborative process that assesses, plans and coordinates the options and services that will meet an individual's needs and support their success in obtaining and/or maintaining housing. This position also assigns caseloads, manages Housing Navigation staff & Community Support Providers that work with Friends of the Homeless (FOH) shelter guests to develop housing plans and assist in their housing search. May also provide direct care services, when required.

Starting salary: $64,000-$73,000/year

As a Clinical Supervisor for Friends of the Homeless:

You Will:

• Hire, train, and provide ongoing clinical and administrative supervision of Community Support Providers/Housing Navigation staff for FOH North shelter/housing programs
• Provide comprehensive biopsychosocial assessment & clinical intakes for shelter guests as well as therapeutic supports for individuals in need, as appropriate
• Provide counseling and intensive support during psychiatric crisis & as a bridge to services
• Ensure & Coordinate timeliness of initial & ongoing case management assignments, assessment, and credible checklists and documentation to determine eligibility and needs for services, supports and housing
• Complete Required screening for grant eligibility and enrollments as appropriate
• Facilitate development and implementation of risk management/safety planning in collaboration with Program director and case management teams & provide clinical consultation and guidance to team members for complex presentations requiring advanced clinical management skills
• Supervise the process for client housing plans and action steps, from obtaining needed documents and benefits, to completing housing search
• Follow standard procedures for third party insurance authorization approvals
• Participate in treatment planning, team meetings, regular clinical and administrative supervision of staff, in-service meetings and other required meetings
• Oversee and manage productivity requirements of CSP-HI staff that report to this position. Help to train staff in effective productivity management strategies, and ensure full caseloads to support achievement of required productivity standards
• Along with Supervisor, drive program development and goal setting with a focus toward achieving positive housing outcomes that will lead to reducing the length of stay
• Support the Resource Manager in planning of workshops & life skills programming, and other activities provided in the FOH Resource Centers that pertain to client goals, such as budgeting, job search, employment search, how to be a good tenant, anger management, housemate pairing and other shared housing tools, and completing housing search
• Support some day to day operations/coverage of the shelter site
• Train staff and oversee a process for completing CoC vulnerability assessments, as well as chronic verification and disabling condition verification, as needed with clients and ensure necessary HMIS documentation as required. Adhere to agency timeframes for documentation
• Participate in and prepare for all relevant meetings pertaining to clients, such as Coordinated Entry case conference meetings (including YYA and Veteran as needed), as it pertains to prioritizing and referring eligible clients for permanent supportive housing
• Work with Regional Directors to support housing placements in Greenfield PSH units
• Assist the Program Directors with implementation of behavior contracts and client accountability
• Complete Outcome Summaries and other documentation in a timely manner
• Ensure referrals and connection to community resources to support guests, including acting as Liaison to Outpatient, psychiatry, supporting internal CSO referrals & collaboration for mental health/addiction treatment, crisis services, and community support/RSN as appropriate

Your Background:

• Clinical Master's degree with relevant experience including some supervisory experience
• Clinical license required
• Experience working with children, adolescents and families
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA