CSO is looking for a Family Partner to join our Intensive Care Coordination team in Pittsfield. 

A Family Partner is a professional who draws upon their own lived experience as a parent or caregiver of a child with emotional, behavioral, or mental health challenges to support other families facing similar situations. They use their personal journey to build trust, foster hope, and help caregivers feel understood and less alone.

Impact of the Role:
Family Partners play a unique role in bridging the gap between families and service providers. By sharing their perspective, they give families hope, practical tools, and confidence in navigating complex systems. They help ensure services are responsive, family-centered, and truly collaborative.

This is a peer position, for a candidate who has lived experience as a caregiver of a child who's received services for mental health diagnosis.

Starting Salary: $38,000-$44,000/year

As a Family Partner:

You Will:

• Work in conjunction with the Intensive Care Coordination (ICC) and Family-Based Intensive Treatment (FIT) teams to develop Individual Care Plans (ICP) and provide support for family members through process of assessment and Family Support Plan development; encourage involvement of natural supports for families
• Oversee implementation of the Family Support Plan
• Provide direct supports to family members
• Share lived experience in a professional and supportive way to normalize challenges and reduce stigma
• Work collaboratively with clinicians, care coordinators, and community providers to ensure the family's voice is heard and respected in decision-making.
• Deliver services on-site or in the parent/caregiver's home or community
• Follow all provisions of service types, including grant recipient agencies
• Provide education, coaching, training and assistance to parents in navigating child serving systems (DCF, DMH, juvenile justice)
• Foster empowerment and building self-efficacy
• Facilitate linkages to peer/parent support and self-help groups as necessary
• Assist in identifying formal, natural support and community resources
• Be flexible to work occasional evening and/or weekend shifts

Your Background:

• Minimum high school diploma or GED and two years' experience working with children, adolescents or transition age youth

• Experience as parent/caregiver of a youth with special needs, and preferably a youth with mental health needs; willingness to share this experience/journey with child serving systems

• Valid driver's license and reliable transportation required

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions

• Respectful -- collaborating and effectively communicating

• Insightful -- demonstrating self-awareness and effectively priority setting

• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA