CSO is looking for a Finance Revenue and Collections Managing Specialist to join our Billing team in Northampton.

The Finance Revenue and Collections Managing Specialist will oversee the billing and collection of third-party claims in a confidential, timely and accurate manner while adhering to CSO billing and collection policies and procedures. This position must safeguard the accuracy and confidentiality of the billing and collection process and help to ensure that payments are received and recorded in a timely manner. This position must implement procedures based on frequently changing reimbursement guidelines and assist in cross training staff.

Starting salary: $40,000-$46,000/year

As a Finance Revenue and Collections Managing Specialist:

You Will:

• Resolve and re-work all outstanding claims until adjudication
• Generate insurance claim batches weekly and copy pertinent EOB's for secondary payers if required
• Transmit electronic billing weekly and download 999 files and 277 error reports, verifying and correcting if needed
• Post and distribute payments as received from insurers, resolving all zero paid claims in a timely manner
• Reconcile self-pay deposits as requested
• Handle all client inquiries as it pertains to billing
• Work aged trial balance report weekly and follow up on claims not paid through coordination with Billing Analyst and Reports Manager
• Ensure that all claims, write-offs, and denials are recorded and processed in time for the month-end close
• Assist with collections reconciliation and invoicing to ensure money received represent what patients should pay or should have paid
• Verify insurance eligibility as requested
• Print, review and mail client statements on a monthly basis

Your Background:

• High School Diploma or equivalent
• Computer proficiency with experience in database programs, spreadsheets, email, electronic health records and word processing
• Previous medical billing experience
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more

EOE/AA