CSO is looking for a Hospital Services Supervisor to join our team in Greenfield. 

This position will provide behavioral health services including consultation, support, assessment, intervention and discharge planning to individuals and families in the Emergency Department. The position is primarily based at the hospital and works to fulfill the requirements of the CSO contract with Hospital. The Supervisor represents CSO in providing clinical services and advocates for the behavioral health needs of clients.

Starting Salary: $66,000-$75,000/year

As a Hospital Services Supervisor:

You Will:

• Provide intake, psychiatric assessment services, and appropriate dispositions for clients experiencing a mental health emergency
• Assist patients/families through coordination of referrals and assist in resource linkage to maximize patients' abilities to be treated in the least restrictive setting
• Provide any documentation required by the Emergency Department to client medical record
• Seek external information to supplement clinical assessments. This includes contacting providers, family, friends and significant supports of the individual being evaluated
• Request expert consultations including supervisors, psychiatrists, hospital staff and CSO staff that are available for specialized consultation
• As hospital-based clinicians, HS Supervisors will intervene primarily in the Hospital but may provide follow-up care in the community.
• Facilitate admissions to local inpatient psychiatric hospitals following established procedures
• Complete all initial and ongoing credentialing requirements for those hospitals where employee will be providing services including obtaining required vaccinations, tox screens, and safety/health education competencies
• Maintain established hospital policies and procedures, objectives, confidentiality, quality improvement program, safety, infection control, compliance and environmental standards

Your Background:

• Clinical Master's degree (required)
• Clinical license (preferred)
• Experience treating individuals with mental illness in outpatient, residential, crisis intervention, or psychiatric inpatient setting
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA