CSO is looking for a Housing Case Worker for our Low Threshold Housing (LTH) program at Friends of the Homeless (FOH) in Greenfield.

The Housing Case Worker coordinates and monitors the assessment, housing planning process and follow-up for each tenant of the agency's supportive housing program as assigned. This role serves as advocate, liaison and support for tenants and is part of the agency service team, providing a safe haven for tenants to address barriers to self-sufficiency.

Starting Salary: $38,000-$44,000

As a Housing Case Worker:

You Will:

• Complete new tenant assessment to determine eligibility and needs for social support programs.
• Assist tenants in the development of individual plans to move toward self-sufficiency and to retain/secure permanent housing
• Evaluate, facilitate and monitor tenant's progress towards established goals and objectives
• Maintain and update tenant information into agency's computer database system
• Provide resources/assistance for tenants in: budgeting, job training, employment search, locating permanent housing, managing medical issues and addressing transportation, sealing criminal history records, applying for permanent housing options, and other needs
• Coordinate with local probation or parole to assist in supporting stabilization of program participants, as applicable
• Provide referrals and connection to community resources to support tenants, including internal referrals for mental health/addiction treatment, crisis services, and community support/RSN as appropriate
• Assist in collection of rents as appropriate; ensure tenant has plan for paying rent and maintaining stability
• Work collaboratively with tenant and housing team to ensure eviction prevention plan is in place, as needed
• Advocate for tenants with other service providers, including federal, state and city agencies and other non-profits; provides referrals to other appropriate service providers as needed (e.g. Social Security, Medicaid, Medicare)
• Provide community-based services to support tenants; transports tenants as appropriate/directed
• For housing units that receive referrals from the Coordinated Entry System (CES), work to identify units for rent, initiate and maintain working relationships with local landlords, work closely with the CES to identify referrals for prospective tenants, and attend CES case conference meetings to represent FOH as a PSH provider of units in the Continuum of Care (CoC)
• Work in a collaborative manner within/outside department to accomplish common goals and ensure consistency of interpretation of policies/procedures and guidelines for tenants
• Maintain current knowledge of and good working relationships with other service providers with whom Friends of the Homeless and CSO collaborates. Attend inter-agency meetings as required

Your Background:

• College degree in relevant field (preferred)
• Experience in the Human Services field
• Computer proficiency
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA