CSO is looking for an Intensive Care Coordination (ICC) Supervisor in Greenfield. 

This position will provide daily administrative and programmatic supervision of Intensive Care Coordinators including development of Care Planning Teams within the Community Service Agency (CSA), and will coordinate the development of Care Plans, risk management/safety plans, and wraparound concepts and practice. The ICC Supervisor also supervises Family Partners for the successful implementation of all CBHI (Children's Behavioral Health Initiative) services within the CSA region. May provide direct delivery of services as required.

Starting salary: $70,000-77,000/year

As an ICC Supervisor:

You Will:

• Provide regular administrative, clinical, and care coordination supervision to intensive care coordination staff including Family Partners
• Provide education and direction for successful implementation of Wraparound services
• Work collaboratively to coordinate program development and teambuilding with all ICC staff, including Family Partners
• Provide clinical consultation and guidance to ICC staff, ensuring clinically informed care plans for children and families
• Facilitate care planning team (CPT) meetings as necessary and educate staff on the facilitation of meetings
• Deliver direct care intensive care coordination services as required, including comprehensive home-based assessment inclusive of the CANS, family-driven identification of appropriate members of the care planning team (CPT), collaboration with a Family Partner, development and implementation of a youth- and family-centered intensive care plan (ICP), and development of a risk management/safety plan
• Assist staff and community participants with systems navigation and coordination
• Provide community education regarding Wraparound services, intensive care coordination and the CSA
• Be available to work flexible schedule which may include evening and weekend work and availability by phone or pager to supervise and assist with plan implementation, as required by the needs of the program
• Utilize clinical and training expertise to provide leadership and guidance to staff, families and care planning teams for complex family presentations requiring advanced clinical management skills

Your Background:

• Clinical Master's degree
• Clinical license (preferred)
• Computer proficiency
• Valid Driver's License and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more

EOE/AA