CSO is looking for a Manager of CCS and Crisis Intake and Diversion for our CBHC (Community Behavioral Health Center) Emergency Services Program (ESP) program in Leominster.

The Manager of CCS and Crisis Intake and Diversion works with CCS Program Directors and other Supervisor/Manager level CCS staff to ensure very regular monitoring of the CCS Central Intake process to enhance fast response for referrals and maintain high CCS census. The Manager also works with the Crisis Program Directors and teams to continuously assess best practices for Emergency Department Diversion.

As a Manager of CCS and Crisis Intake and Diversion:

You Will:

• Partner with the Regional Director, ESP Senior Directors, CCS and Crisis Program Directors, and Manager of Practice and Performance improvement to help oversee CCS central intake and identify and implement best practices for ED Diversion.
• Provide regular monitoring of the Central Intake Teams and email system for 3 CCS sites, to promptly alert Directors and sites of incoming referrals and pass them along to assigned management staff.
• Provide a brief review of incoming referrals for any concerns that need to be passed along to a Director or Nurse Manager.
• Support teams in keeping the CCS referral tracker updated and accurate.
• Track CCS bedboards for availability and push out daily communications to community referral sources about bed availability, for outreach as well as continuity of census.
• Meet regularly with CCS teams including attending staff meetings and huddles (in person and/or Teams) to ensure ongoing compliance with intake systems and support maximizing census at all sites.
• Take a leadership role in developing ED Diversion plans with the Crisis sites, including working with hospital partners, police and EMS, co-response, and other identified community partners.
• Identify ongoing outreach needs to be done at all levels of Crisis staffing - BA, MA, Supervisor, Director - to provide continuous ED Diversion improvement and community visibility of MCI services.
• Work with Manager of PPI and Vice-President of Acute Services on data tracking and monitoring outcomes of ED Diversion efforts.
• Attend Crisis staff meetings (in person or via Teams) regularly to facilitate ongoing discussion of ED Diversion efforts and provide updates on data and progress.
• Join with other ESP management staff in regular monitoring and response on Teams threads to support daily CCS and Crisis team operations.
• As needed and available, support onsite functions of Case Management and provide support and training to BA level staff regarding case management and Crisis and CCS best practices.

Your Background:

• Bachelor's degree in a mental health discipline
• Two years' experience working with mentally ill individuals (preferred) or two years of supervised internship or field placement experience at a human service agency
• High school diploma with a minimum of five years' experience may be substituted
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA