CSO is looking for a Manager of Day Center and Recovery Supports for our shelter, Friends of the Homeless (FOH) in Northampton.

This position will provide oversight and management for the Friends of the Homeless (FOH) Day Center and Recovery support services, assisting with access of services with guests and coordinating and collaborating with other FOH departments and programs. Additionally, this position will manage operational and safety/security needs of the center in conjunction with the supervisor and serve as part of FOH management team to enhance recovery supports and overall safety and security of campus.

Starting salary: $42,000-$48,000/year

As a Manager of Day Center and Recovery Supports:

You will:

• Recommend solutions for improving safety and security of general campus, and work collaboratively with site leadership on addressing policies to support efforts.
• Collaborate with staff who design and/or run daily activities to ensure appropriate utilization of space and offerings to guests based on needs of guests and the day center population. Participate in special projects or special events for guests on campus as appropriate.
• Serve as liaison for guest open meetings, including participation in resolutions and communication about steps to address guest concerns.
• Create and facilitate workshops on safety measures for the workplace.
• Work in a collaborative manner within/outside departments to accomplish common goals and ensure consistency of interpretation of policies/procedure and guidelines for individuals accessing the day center.
• Initiate code system for on-site incidents when present on site.
• Collaborate with Senior management to update safety protocols and emergency response plans.
• Serve as part of grievance process to hear guest complaints and facilitate appropriate investigation of issues, including implementation of solutions and ensuring transparency of grievance process.
• Participate with FOH leadership team in policy and rules development and implementation surrounding Resource center utilization, access and use.
• Develop staffing (recommend, hire, supervise) to support full day center coverage and activities, including weekend relief coverage.
• Consult with other FOH programs and outside security companies regarding personnel and job expectations and training for security guards.
• Provide recovery-oriented support to persons served including groups.
• Assist with access to treatment and linking clients to the recovery community; serve as a direct referral source to supports for achieving sustained recovery.
• Develop and maintain knowledge of community resources for sharing with individuals and supporting actions for recovery.
• Work with supervisor to integrate the recovery perspective into site programming, team roles, and individual care decisions.
• Represent and advocate a recovery perspective in staff settings including team meetings. Promote and reinforce easy to understand recovery-oriented language.

Your Background:

• High School diploma or equivalent or Associate's degree
• 3 years' experience working with individuals with issues of low-income housing, homeless populations, substance use and harm reduction, and/or mental health challenges
• Previous supervisory experience preferred
• Valid driver's license and reliable transportation
• Computer proficiency

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more

EOE/AA