CSO is looking for a Medical Case Manager.

The Medical Case Manager will provide intensive case management to adults and families needing such support to maintain their independence and stability in the community, or who have been hard to engage in the mental health system. These services will be provided both within the outpatient clinic setting, group settings, and/or on an outreach basis, and may be in provided in a supportive living site, apartment, family home, or community setting.

Starting salary: $38,000-$44,000/year

As a Medical Case Manager:

You Will:

• Serve as the agency liaison to support clients requesting services. Ensure regular follow up and establish meaningful connections with clients over time using a harm reduction, trauma-sensitive approach
• Collect health measurements, and screenings. Document, and communicate results accordingly, supporting the physical health of the client as part of holistic care provided at CSO
• Provide individualized support to clients in getting their priorities addressed. Care Management priorities may include refill requests, transportation requests, getting messages to care team members, providing reminder calls, prompting messages, advocating for client with medical providers and specialists, and providing updates back to the client when indicated
• Become proficient in teaching clients agency, including problem-solving, communication skills, and conflict resolution. This includes the identification and reinforcement in the use of natural supports
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice. This assistance is realized over time through continuous engagement, and may include internal referrals within CSO, or external to trusted community partners, in person, calls, or using telehealth
• Facilitate referrals to supports that help identify and access entitlements when requested. Assist consumers with applications to community agencies, such as, but not limited to, DMH, DDS, ACCS, SSDI, SNAP/DTA, government cellphones, Regional Housing Authorities, MassHire Career Center
• Triage work as part of the continuum of care to prioritize close collaboration and wrap-around approach for clients who may need intensive short-term or ongoing long-term case management (clients accessing CSO ESP, or urgent medication appointments).
• Support grant-funded activities in accordance with grant guidelines
• Maintain complete, accurate and timely records. This includes completing chart reviews to ensuring that Release of Information documents, Medical Physical Exams, Discharge Summaries, and Labs are up-to-date. Check MassPat when indicated, report any discrepancies to the nurse, and work to update the items needed
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition; receive cross-training and provide back-up support to other team members as needed
• Provide transportation for consumers as appropriate, following program guidelines

Your Background:

• Medical Assistant Certificate or Associate's degree
• Computer proficiency
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more

EOE/AA