CSO is looking for an Assistant Office Manager or our ESP PACT Program.

Program for Assertive Community Treatment (PACT) is an evidence-based intensive outpatient treatment program designed to assist adults overcome the barriers to their recovery from severe and persistent behavioral health disorders.

The Assistant Office Manager is responsible for working collaboratively with the Office Manager in gathering pertinent information, verification and data entry of insurance information. As required, and in a backup capacity, the Assistant Office Manager will also supervise onsite support staff and may fulfill the job requirements for an Administrative Assistant.

Starting salary: $38,000-$45,000/year

As an Assistant Office Manager:

You Will:

• Serve as onsite liaison with counselors, clinicians and other staff, helping to resolve administrative issues at the site.
• Track CCS and/or PACT admissions, ensure that prior auths are in place and documented.
• Oversee client records and chart archives, ensuring records are up-to-date and accurately filed.
• Ensure support staff comply with HIPAA confidentiality rules and regulations.
• Work with Human Resources to ensure initial new hire and other required employee paperwork is completed and returned to HR when necessary.
• Verify insurance eligibility daily and enter new/updated client data in computer database.
• Track Credible approvals and escalate gaps or issues to Supervisor, serving as the last line of checks before services go to billing.
• Support purchasing needs of office and building supplies including Nexonia management of credit card charges (where applicable).
• Maintain building certificates, inspections, and vehicle maintenance (where applicable).
• Coordinate and communicate facilities needs including contracted services such as landscapers, trash removal, and site cleaners.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.

Your Background:

• High school diploma and at least one year of office experience
• Third-party behavioral health billing and supervisory experience (preferred)
• Organizational and interpersonal skills
• Computer proficiency
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more.

EOE/AA