CSO is looking for a Program Manager for our CBHC (Community Behavioral Health Clinic) PACT (Program of Assertive Community Treatment) program in Greenfield.

Program for Assertive Community Treatment (PACT) is an evidence-based intensive outpatient treatment program designed to assist youth overcome the barriers to their recovery from severe and persistent behavioral health disorders.?

This Program Manager will provide overall oversight of the PACT team, including clinical and administrative supervision for staff and interns in program; provide direct treatment services to individuals, families and groups; participate as active member of agency management team.

Starting Salary: $68,000-$72,000/year

As a Program Manager:

You Will:

• Provide day-to-day programmatic and administrative oversight of PACT program including clinical, rehabilitative, multi-disciplinary and recovery-oriented services to support adult clients' recovery journey
• Develop, oversee and participate in ongoing program activities, including onsite group and community activities that are active, flexible, ongoing, community-based and that include assertive outreach, rehabilitation, and support
• Coordinate and ensure that quality services are provided within the PACT team
• Manage the program budget with support from the Program Director
• Manage the referral process
• Lead and participate in PACT training, monitoring fidelity to model
• Develop and maintain good working relationships with the community including the Department of Mental Health, managed care companies, local landlords and any other appropriate community members
• Manage the hiring and training of staff in collaboration with the Program Director.
• Ensure fidelity to evidence-based models and provide on-site or home-based clinical support as needed
• Perform trauma informed intake assessments and complete clinical assessments
• Participate in collaborative care planning and case management with clients and program staff
• Participate in treatment planning, team meetings, in-service trainings, and other required meetings

Your Background:

• Clinical Master's degree
• Three years of relevant experience including supervisory experience
• Clinical license (LMHC, LICSW, LMFT)
• Computer proficiency
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA

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