CSO is looking for a Regional Supervisor for our CSP-HI Services.

This position will provide comprehensive administrative, operational, and clinical oversight for the delivery of Managed Care Entity (MCE) reimbursed Community Support Program High Intensity (CSP-HI) services across regional emergency shelters and permanent housing networks in Western Massachusetts. This position manages the program's strategic growth, ensures strict adherence to MassHealth Performance Specifications, and maximizes financial viability through billing compliance and utilization management. The Regional Supervisor oversees a team of Community Support Providers (CSPs). The primary goal is to guide individuals with complex behavioral health needs from chronic or acute-care homelessness into permanent housing, while ensuring high-quality pre-tenancy and post-tenancy stabilization supports.

Starting Salary: $70,000$78,000/year

As a Regional Supervisor of CSP-HI Services:

You Will:

• Hire, train, evaluate, and provide ongoing clinical, administrative, and operational supervision to multi-site CSP direct care workers.
• Direct the implementation, standardization, and regional expansion of CSP-HI services across Western Massachusetts program sites in compliance with MassHealth regulations.
• Oversee and manage the productivity requirements and daily-rate billing metrics of CSP-HI teams, training staff in effective caseload optimization to meet agency financial goals.
• Ensure strict compliance with MassHealth "medical necessity" criteria, verifying that enrolled individuals possess documented behavioral health conditions and meet HUD chronic homelessness or frequent acute-care utilization thresholds.
• Standardize and monitor workflows for third-party insurance authorization approvals, initial intakes, and timely Managed Care Entity (MCE) enrollments.
• Manage the full continuum of CSP-HI service timelines, ensuring seamless execution of pre-tenancy supports (up to 120 days prior to move-in) and post-tenancy stabilization services to prevent returns to homelessness.
• Facilitate development and implementation of risk management and crisis safety planning across sites, providing expert clinical consultation for complex psychiatric and substance use presentations.
• Audit and ensure the flawless accuracy of program documentation, including chronic homelessness verifications, disabling condition forms, and Homeless Management Information System (HMIS) tracking within mandated agency timelines.
• Drive regional program development, goal setting, and contract fulfillment with a core focus on expanding positive, long-term permanent housing outcomes. Compile, complete, and submit required data from MassHealth, including the bi-annual 'Housing Outcome Report;' ensuring all program data, tenancy metrics, and client housing outcomes are accurately documented and delivered within required deadlines.

• Participate in and prepare team members for regional Coordinated Entry case conference meetings to ensure eligible individuals are accurately prioritized for permanent supportive housing (PSH).
• Build and maintain strong working relationships with Regional Directors and housing authorities to facilitate strategic housing placements in regional PSH units.
• Serve as the primary regional liaison to external stakeholders, including Outpatient services, psychiatry providers, crisis teams, emergency departments, and Recovery Support Navigators (RSN) to support healthcare integration.

Your Background:

• Clinical Master's degree in a behavioral health discipline
• Clinical license (LICSW, LMHC)
• Demonstrated expertise in managing MassHealth/Medicaid-reimbursed services, utilization review workflows, and electronic documentation standards
• Strong leadership, administrative, and crisis intervention skills are required
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more

EOE/AA