CSO is looking for a Relief Shift Supervisor for our FOH Berkshire House program in Pittsfield. 

Our FOH Berkshire House is a 24 hour/day, 7 day/week fully supported transitional housing program. Berkshire House provides beds for chronically homeless individuals residing in Berkshire County. This program is peer lead and staffed with Counselors and Case Managers.

This position will provide leadership and coordination functions for the counseling staff in collaboration with the management team.

We are looking for shift supervisors for evenings, overnights, and weekends. 

Starting Pay: $21/hour

As an FOH Berkshire House Shift Supervisor:

You Will:

• Provide mentorship for new employees in orientation, serving as a role model for other program staff
• Champion education and training programs for Counselor Staff
• For shift in charge, coordinate food and menu planning including assistance with shopping lists, purchase and delivery, and organization/storage of food supplies under supervision of director; coordinate with nursing staff and Director regarding general and specific nutritional needs of the residents
• Ensure access to personal care supplies and products for clients/guests
• Provide guidance for all routine employee-related matters and confer with supervisor on non-routine personnel or other related matters affecting employees; address personnel issues as needed during shift and notify supervisor of issues and outcomes
• Support schedule development and staff work assignments; provide feedback to supervisor regarding employee performance as observed and managed during shifts
• Serve as point of contact for building, technical, client/guest, or operational issues that arise during shift; address non-critical issues directly and notify supervisor or other management staff in accordance with established procedures
• Serve as point of contact for staff callouts after hours and weekends, and coordinate appropriate coverage with management in accordance with established procedures.
• Provide shift supervisory cross-program coverage as directed
• Participate in the CSO Trauma Informed Care initiative and quality improvement initiatives.
• Establish a 1:1 therapeutic relationship with each program client
• Provide support and safety for clients utilizing the program
• Assist clients with activities of daily living, including self-care, cooking, recreation, and medication responsibilities according to individual treatment plans
• Prepare meals during shift and coordinate shift duties with other counselor working shift during meal preparation
• Share observations, interactions, and knowledge to develop 24-hour care plans

Your Background:

• Bachelor's degree (preferred)
• Human Services related work or internship (preferred)
• Previous supervisory experience (preferred)
• Computer proficiency
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA