CSO is looking for a Relief Medical Respite Shelter Counselor.

This program is a 10-bed Medical Respite, located centrally to the CSO service area in Northampton, MA. Medical Respite team members will support guests in healing and ultimately transitioning to appropriate housing.

This position coordinates and monitors the assessment, treatment planning process and follow-up for each guest and serves as an advocate and liaison for guest benefits.

Starting Pay: $18.50-20.50/hour

As a Relief Medical Respite Shelter Counselor:

You Will:

• Complete new guest assessment to determine eligibility and needs for social support programs
• Assist guests in the development of individual plans to move toward self-sufficiency and to retain/secure permanent housing. Evaluate, facilitate and monitor guest's progress towards established goals and objectives.
• Support ADLs (Activities of Daily Living) such as: mobility, range of motion exercises, assistance with medications, bathing or grooming, dressing, eating, and toileting., and ADLs (instrumental activities of daily living) such as: laundry, shopping, housekeeping, meal prep, attending medical appointments, and maintaining equipment
• Provide resource/assistance for guests in: budgeting, job training, employment search, locating permanent housing, managing medical issues and addressing transportation and other needs
• Advocate for guests with other service providers, including federal, state and city agencies and other non-profits; provide referrals to other appropriate service providers as needed (e.g. Social Security, Medicaid, Medicare)
• May provide transportation service to guests for doctor appointments, job interviews, social security, veterans' association, and apartment/landlord meetings

Your Background:

• High School diploma or GED
• Two years' experience working as a CNA or Medical Assistant OR two years' experience in the Human Services Field such as working with low income and homeless populations, chemical dependency, and/or mental health programs
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA