CSO is looking for a Transitional Services Outreach Counselor for our Respite program.

Respite is a 24-hour staffed program that provides short-term, temporary housing and support services for those in transition from one living arrangement to another. Respite is a program funded by the Department of Mental Health.

This position will provide short-term case coordination, outreach and support to clients and individuals utilizing Respite beds, or being screened for eligibility for Department of Mental Health (DMH) services. Service delivery is also designed to facilitate discharge from the Respite program and successful transition back to a permanent living situation.

Starting salary: $38,000-$44,000/year

As a Transitional Services Outreach Counselor:

You Will:

• Provide assessment of independent living skills and skills training in areas including transportation, money management, cleaning, laundry, food preparation, personal grooming, and health care
• Document a transition plan based on assessed needs and listing transition goals
• Assist with advocacy needs; facilitate "mediation" as appropriate
• Provide assistance in identifying and obtaining entitlements including housing and tenancy engagement
• Provide intensive support to consumers during psychiatric crises or periods of transition
• Assist consumer with identifying appropriate insurance and benefit application and accessing services of choice
• Provide assistance with developing and maintaining a "natural support network" of family and friends
• Assist consumer in negotiating relationships with roommates, landlords, and others
• Coordinate development of meaningful day activities, including clubhouse participation, schooling, employment, or volunteer activities
• Assist with finding or developing recreational and social activities of the consumer's choice
• Provide transportation for consumers as appropriate, following program guidelines
• Maintain appropriate contacts with family members, others in the "natural helping network," DMH case managers, outpatient therapists, and others as necessary to support consumers

Your Background:

• Bachelor's degree in a mental health discipline plus two years' experience in community mental health setting or Associate's degree and two years' experience or high school diploma and five years' related experience
• Valid driver's license and reliable transportation to support outreach and home and community-based activities

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Competitive salaries
• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Employee referral bonuses
• Group-rate supplemental insurance options
• A premier Employee Assistance Program
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work—and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care • Motivational Interviewing • Mindfulness Skills • and more

EOE/AA