Case Manager/Family Support Worker, Springfield

Looking for a rewarding opportunity to better the lives of children and families in your community?  CSO is looking for Case Managers to join our team of dedicated professionals in our Family Support Services.

Family Support Workers provide community-based direct care services to children, adults, and families. This includes crisis stabilization,  ongoing support and case management through the state's Children's Behavioral Health Initiative. The main focus of these services is to alleviate the youth's mental health issues and strengthen the family structures and supports. Family support services are distinguished from traditional therapy in that services are delivered in the home or community and the frequency and duration matches the need and is not time-limited.

CSO provides the following:

  • Professional and supportive work environment

  • Unrivaled training provided on site

  • Excellent benefit package

  • Meaningful and supportive supervision

  • Flexible schedule and team environment

Job requirements:

  • Bachelor's Degree in a mental health field

  • Experience or motivation to work with children, adolescents, and families.

  • Computer proficiency to use electronic health record and other information systems.

  • Spanish-speaking encouraged to apply.


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.