Billing & Collections Specialist, Northampton

CSO is looking for a Billing and Collections Specialist for our Administrative Offices in Northampton. 

The Billing  and Collections Specialist is responsible for billing, clerical and backup reception duties, as well as gathering, entering and verifying of pertinent information. 


  • Enter and maintain pertinent client/clinical information in database, including specific program required information such as TOPS, CANS, credentialing, or other required documentation.
  • Input, track and/or monitor prior authorizations.
  • Generate insurance claim batches weekly
  • Contact insurance companies on outstanding claims as requested.
  • Complete and send disability determination requests if required.
  • Review and approve services in EHR system on a timely basis.
  • Verify insurance eligibility as requested.
  • Work aged trial balance report weekly and follow up on claims not paid through coordination with Billing Analyst and Reports Manager.
  • Reconcile self-pay deposits.
  • Provide administrative support including scanning and attaching client records, referrals and medical records on a regular basis.


High school diploma or equivalent.  Ability to work independently and as part of a team.  Must possess excellent organizational and interpersonal skills, be detail orientated, and possess the ability to handle situations on a professional customer-service oriented manner at all times with clients, staff and external sources. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA