Position Details

Director, Family Resource Center, Amherst

CSO is looking for a Program Director for our Family Resource Center (FRC) in Amherst. 

The Family Resource Center (FRC) is a community based, family focused program that supports parents, caregivers, and their children from birth to 18 years old. The FRC provides linkages to community resources to help with basic needs, family support, therapeutic services and resources.? We provide a holistic array of activities for families that include support groups for caregivers, playgroups, evidenced based parenting groups, school support, as well as arts, cultural, and recreational activities.?

This position will provide clinical and administrative leadership for the FRC; oversee day-to-day operations and program planning, development and evaluation.

As an FRC Program Director:

You Will:

  • Supervise the day-to-day operations of the program, providing administrative and programmatic supervision for all FRC staff

  • Plan, develop and manage center activities and services to meet program goals

  • Ensure coordination of all FRC Network Services partners

  • Participate in System of Care (SOC) meetings and coordinate FRC sub-committee of SOC.

  • Establish family and youth advisory committee

  • Ensure fidelity to evidence-based models

  • Serve as volunteer coordinator and work directly with Family Members as needed

  • Assist in referral to ongoing therapeutic services; coordinate onsite groups for families and/or youth

  • Maintain complete, accurate and timely records

  • Consult and collaborate with other professionals providing services to FRC clients

  • Participate on the agency's Management Team and participate in regular management meetings

  • Meet regularly with the Associate VP of Community/Family Services for supervision

  • Monitor compliance with requirements of FRC grant

  • Schedule and facilitate staff/team meetings

  • Support and maintain a high-performance environment characterized by positive leadership and a strong team orientation as a member of the Agency Management team

  • Collaborate with all participating sites/staff regarding integration of the Family Resource Center?

  • Support goals and philosophies of Senior Management Team

Your Background:

  • Bachelor's or Master's degree in a Human Services related field

  • Three years of supervisory experience

  • Valid Driver's License and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

  • Positive -- maintaining resiliency and focusing on solutions

  • Respectful -- collaborating and effectively communicating

  • Insightful -- demonstrating self-awareness and effectively priority setting

  • Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work.?We encourage you to check us out!

CSO offers?Training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more.?

EOE/AA