Hospital Services Supervisor (Relief,) Florence

CSO is looking for a Per-Diem Hospital Services Supervisor to join our team in Florence. 

The Hospital Services Supervisor will provide behavioral health services including consultation, support, assessment, intervention and discharge planning to individuals and families at Cooley Dickinson Hospital (CDH). The Hospital Services Supervisor is primarily based at the hospital and works to fulfill the requirements of the CSO contract with CDH. The Supervisor represents CSO in providing clinical services at CDH and advocates for the behavioral health needs of clients. The supervisor trains and supervises per diem staff and coordinates admissions to the CDH Psychiatric Unit. 


  • Provide psychiatric and/or drug/alcohol evaluations, consultations and referral services for CDH patients including formulating a DSM IV diagnosis in the Emergency Department and on medical units. 
  • Assist patients/families through coordination of referrals and assist in resource linkage to maximize patients' abilities to be treated in the least restrictive setting.
  • Provide any documentation required by CDH to client medical record.
  • Coordinate in-hospital activities with Director of Behavioral Health at CDH. 
  • Provide information and consultation to physicians and nursing staff as requested on behavioral health related concerns for medical patients.  Facilitate hospital transfers and discharges when appropriate (behavioral health issues present) for medical units during off-hours.
  • Seek external information to supplement clinical assessments.  This includes contacting providers, family, friends and significant supports of the individual being evaluated.
  • Request expert consultations including supervisors, psychiatrists, CDH staff and CSO staff that are available for specialized consultation. Examples include consults to assess acuity, medication needs, resolve ethical conflicts, cultural questions and risk management.
  • For the Medicaid-under-21 population, provide Mobile Crisis Intervention using, wrap-around principles, and using established MCI procedures.  As hospital based clinicians, HS Supervisors will intervene primarily in the Hospital but may provide follow-up care in the community. 


Clinical Master's degree with independent license (LICSW or LMHC) required, with five years' or more experience treating individuals with mental illness in outpatient, residential, crisis intervention, or psychiatric inpatient setting post-masters degree experience preferred. In some cases, an LCSW or significant experience may be acceptable while working towards independent licensure. Ability to work with computers using Microsoft software, Adobe Acrobat, and web-based programs including basic data entry skills. Must be experienced in assessing individuals and managing appropriate dispositions.  Must be able to triage and direct workflow, be familiar with community resources and possess strong organizational, interpersonal, communication, computer and phone counseling skills. 

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

Because this is hospital based, this position does require COVID vaccine (initial one booster) and annual flu vaccine. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA