Assistant Program Director, Emergency Services (Gr)

Provide leadership of the Crisis Services of the Emergency Service Program in collaboration with the Program Director.  The Assistant Director oversees the crisis staff of the Northampton ESP, provides clinical leadership, monitors program access and availability to individuals and families, and promotes ESP interface with community providers. The Assistant Director of Clinical Services fills in for the Program Director or the Respite Assistant Director whenever needed. 


1.  Oversee day-to-day operations of the Crisis division of ESP managing team functions including client access, case flow, coordination of staffing, interface with community providers, and regulatory compliance. Program oversight includes:

2.  Provide clinical and administrative supervision of Crisis Supervisors.

3.  Provide performance management and corrective action in collaboration with the Program Director. 

4.  Promote a positive team culture that is person centered and trauma informed.

5.  Provide clinical assessments to clients as needed. 

QUALIFICATIONS: Clinical Master's degree with at least three years' experience in the evaluation and treatment of children, adolescents, adults, and families, and mental illness; independent licensure preferred (LICSW, LMHC, LMFT); extensive knowledge of Crisis and Respite programs; at least three years supervisory and management experience; experience with Utilization Review and Quality Improvement.  Excellent clinical, interpersonal, organizational, and administrative skills.


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a retirement savings plan and an employee referral bonus program. CSO provides their staff with regular in-house training and professional development opportunities with free CEUs. Our voluntary supplemental insurances include short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.