Caseworker, Youth Crisis Services, Florence

Bachelors level staff working with clinical team to support youth and families in crisis.  MCI Recovery Advocate will assist clients and families in defining goals, reaching solutions, and achieving stabilization as part of a crisis intervention plan using a wraparound philosophy.  Role includes Crisis phone triage, providing supportive services to Crisis Stabilization clients, and providing family support and training while working with a clinician in Mobile Crisis Intervention procedures. Some nights and weekends. 

Qualifications: Bachelor's degree in a behavioral health discipline or related field. Qualification as a family partner strongly preferred (person with extensive experience caring for a child receiving services). May also be a paraprofessional or peer specialist. Demonstrated experience working with children and families, demonstrated parenting skills, and good listening skills; an ability to foster self-sufficiency, familiarity with support and parent education resources, and an ability to use Wraparound philosophy emphasizing family and individual voice and choice. Knowledge of community needs and resources, Computer proficiency required including ability to work with email, electronic health record and word processing software., and excellent oral and written communication required.  CPI Safety certified or willingness to obtain CPI Safety Training certification. Must be able to work independently and follow through with projects as well as be an effective member of a team.  Must possess valid driver's license and reliable transportation.


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance, paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.