Co-Response Clinical Supervisor, Greenfield

CSO is looking for a Co-Response Clinical Supervisor for our Emergency Services Team in Greenfield.

This position will provide urgent evaluation, crisis assessments and interventions to individuals experiencing a mental health emergency. The Co-Response Clinical Supervisor is embedded in a police agency and responds with law enforcement to 911 and calls for services to people in the community who are experiencing a crisis. 

$1,000 hiring bonus offered for this position!


  • Actively participate in 911 and emergency calls at the direction/request of partnering police departments.
  • Provide behavioral health assessments to individuals and families in crisis who encounter the police.
  • Serve as primary liaison to law enforcement on assigned shift.
  • Accompany first-responding officers to call out situations.
  • Provide initial crisis intervention services to individuals in need, along with crisis case management and short-term crisis counseling as follow-up from initial intervention, when appropriate.
  • Provide leadership in development of co-response model and represent the program in a prepared and professional manner at community events, task forces, and public speaking engagements.
  • Maintain linkages with law enforcement and community agencies by providing documented case consultation, program development and problem resolution.
  • Provide information and referral services to individuals and families.
  • Maintain necessary documentation, data entry, and records in accordance with program requirements. 
  • Meet and maintain billable unit targets as required to sustain program.
  • Develop and maintain a thorough knowledge of managed care and health insurance systems; provide other clinicians with managed care information and resources pertinent to the crises being managed.
  • Participate in cross training of law enforcement and crisis team staff.
  • Prepare for and facilitate Operations meetings with Police Department.
  • Participate in ongoing training and to keep informed of current trends and developments in the field of mental health. 


Clinical Master's degree required, with two years' or more experience treating individuals with mental illness in outpatient, residential, crisis intervention, or psychiatric inpatient setting required, post master's Degree work expertise preferred.  Must be experienced in assessing individuals and managing appropriate dispositions.  Must be able to triage and direct workflow efficiently, be familiar with community resources and possess strong organizational, interpersonal, communication, and phone counseling skills. Ability to remain calm and use de-escalation skills under challenging circumstances. Ability to complete more than one clinical evaluation per shift. Computer proficiency required including ability to work with email, electronic health record and word processing software. Must be eligible for or hold highest level of Massachusetts' licensure in appropriate discipline, LICSW or LMHC preferred. Valid driver's license and reliable transportation required.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)


We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a retirement savings plan and an employee referral bonus program. CSO provides their staff with regular in-house training and professional development opportunities with free CEUs. Our voluntary supplemental insurances include short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts.

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From its early days as a child guidance clinic, Clinical & Support Options has expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families during the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our core competencies lend themselves to the development of a "one-stop" model of comprehensive, holistic services to individuals and families with multiple and complex issues.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey.