Position Details

Culinary Staff Shift Supervisor, Springfield

CSO is looking for a Culinary Staff Shift Supervisor for our kitchen at Friends of the Homeless (FOH.)

This position will oversee and lead kitchen activities, including (but not limited to) menu planning, food production, food ordering, shipment receiving, food storage, inventory management, food safety, kitchen and equipment cleanliness and maintenance, opening/closing procedures, and ServSafe compliance. The role is responsible for the daily operation of food services by providing a nutritious and pleasant dining experience for guests and enhancing community partnerships within the Marketing & Development team through appropriate donor and volunteer interaction.? Directly serves food and drink to CSO clients/guests using a trauma-informed customer service approach.

As a Culinary Staff Shift Supervisor:

You Will:

  • In conjunction with the Director of Foodservice and the Kitchen Manager, lead a team of Culinary and Kitchen Operations Support staff and oversee the preparation, cooking and serving of nutritious meals for agency program participants

  • Serve food and drink to clients and shelter guests in adherence to CSO's customer service standards

  • Perform and delegate various culinary food preparation and production tasks in the timely service of healthy, high-quality meals, snacks, and beverages

  • Act as "working manager" in leading culinary and kitchen staff to complete prep list tasks, maintenance/cleaning tasks, and opening/closing procedures, etc.

  • Train culinary and kitchen staff and lead by example in all aspects of food preparation, meal service, food storage, cleaning, dishwashing, and other applicable standards using proper technique

  • Ensure safe use of such equipment as appliances, knives, slicers, ovens, etc. through demonstration, training, supervision, and modeled behavior

  • Maintain up-to-date ServSafe certification and ensure all kitchen practices comply with health, safety, and sanitation best practices and health codes?

  • Assist in the creation of weekly and monthly menus, including documentation of recipes, assurance of nutritional values, proper invoice management, consideration of food costs, etc.

  • Work with Director of Foodservice to maintain inventory of food and supplies.

  • Orient volunteers and volunteer groups in conjunction with the Development & Volunteer Programs Manager and assure their volunteer service is both productive and enjoyable in accordance with agency customer service, safety, and sanitation standards

  • Assist in occasional foodservice management at other CSO location

Your Background:

  • High School diploma or GED

  • Supervisory experience (preferred)

  • Knowledge of food safety, knife skills, and general kitchen best practices

  • Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

  • Positive -- maintaining resiliency and focusing on solutions

  • Respectful -- collaborating and effectively communicating

  • Insightful -- demonstrating self-awareness and effectively priority setting

  • Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more.?

EOE/AA