CSO is looking for an Enrollment & Data Manager for our Community Partner Program in Greenfield.
The Community Partner Program is an innovative service provider with a multidisciplinary team consisting of nurses, Licensed Clinical Behavioral Health Specialists, Bachelor's level Care Coordinators, and Community Health Workers. Together we provide individualized support to adult MassHealth members who have complex medical and behavioral health needs. We coordinate communication between behavioral health, substance use, and medical care providers, and we connect people to services in the community to help them meet their self-identified health and wellness goals.
Responsibilities
Provide overall administrative support including overseeing the Enrollment and Outreach processes for adults referred to the CP Program, maintaining relationships with external stakeholders, supervising the Program Assistant and ensuring compliance with all aspects of the Mass Health contract including data management/metrics and support managing towards program outcomes. The Community Partner program works with adults with co-occurring serious Mental Health/Substance Use Disorder and Medical Conditions to coordinate care to improve health outcomes. The CP team is a multidisciplinary team with behavioral health and nursing supports.
Qualifications
Bachelors' Degree and 3-5 yrs. office experience, data management experience as well as customer service or client/patient direct care experience. Supervisory experience preferred. Experience with behavioral health setting and/or medical records also preferred. Must possess excellent organizational and interpersonal skills, and the ability to handle situations in a professional manner at all times with clients, staff and external sources. Will possess strong interpersonal skills, including patience and a nonjudgmental approach. Will have ability to adapt to changing needs and responsibilities. Computer proficiency required including ability to work with email, electronic health record, data bases and word processing software. Ability to manage multiple projects. The ideal candidate will have demonstrated practice that aligns with CSO's values of Trauma informed Care Principles and Cultural Responsiveness.
Benefits
We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance (BC/BS), paid time off (vacation, personal, sick, and holidays), a 403(b) retirement savings plan with employer match, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs including a Trauma Informed Care Certification and voluntary supplemental insurances including short and long-term disability, cancer, accident and life. We also partner with a premier employee assistance program (EAP) and offer personal cell phone plan discounts.
Our Agency
Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.
Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA